Complaint Resolution
If you’re unhappy with the advice you receive or other aspects of our service, please follow the steps outlined below.
1. Please let your financial adviser know in the first instance. You can also raise your complaint at any time by contacting the licensee at:
Phone: 1300 856 286
In writing to: Godfrey Pembroke Group Financial Advice Complaints
GPO Box 5433 Sydney 2001 or Lawson Place, Suite 402, Level 4, 167 Phillip Street, Sydney NSW 2000
2. If your complaint isn’t resolved within 30 days or to your satisfaction, then you may refer the matter to the Australian Financial Complaints Authority (AFCA):
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
ASIC Reference Checking Protocol Contact Details
Please email all ASIC Reference Checking requests to our mailbox service@godfreypembroke.com.au